This Privacy Policy describes how Philip Technologies LLC ("Philip Technologies LLC," "we," "us," or "our") collects, uses, discloses, and otherwise processes information in connection with Meshinity, our multi-tenant website and content management platform for restaurants and small businesses, and related services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, do not use the Services.
1. Introduction / Who We Are
Meshinity is operated by Philip Technologies LLC. We provide website hosting, content management, domain and custom hostname support, search-engine and analytics-related tools, dashboards, and related digital services that help local restaurants and small businesses establish and manage an online presence.
References to "Meshinity" in this Privacy Policy refer to the platform, websites, dashboards, and related offerings provided through Meshinity.
2. Scope of This Policy
This Privacy Policy applies to information we process in connection with:
- Our marketing website at meshinity.com and related Meshinity web properties;
- Meshinity platform, developer, and tenant administration dashboards used to provision, configure, and manage customer sites;
- Customer websites hosted on or powered by Meshinity subdomains, custom domains, or related infrastructure, where this Privacy Policy is linked or otherwise made available; and
- Communications you send to us, including demo requests, contact form submissions, support inquiries, and other correspondence related to the Services.
Customer business privacy practices
Restaurants and other businesses that use Meshinity to operate their own public websites may collect information directly from their site visitors. Those businesses may maintain their own privacy policies and notices describing how they use information they receive from their customers, guests, or other site visitors.
This Privacy Policy describes Meshinity's practices. It does not replace a customer business's privacy notice to its own site visitors, except where we expressly state that Meshinity processes information on behalf of that customer as described below.
3. Roles: Controller, Processor, and Service Provider
Depending on the context, Meshinity may process information in different roles:
When Meshinity collects and uses information for our own marketing site, demo and contact requests, account registration and administration, billing and support communications (where applicable), platform security, and internal operations, we generally determine the purposes and means of processing and act as the business responsible for that information.
When Meshinity hosts customer content, processes form submissions or other information submitted through a customer website, or otherwise processes information on behalf of a restaurant or business customer at that customer's direction, we generally act as a service provider or processor to that customer. In those situations, the customer business is responsible for providing appropriate notices to its site visitors and for ensuring that its instructions to us and its use of visitor information comply with applicable law.
Customer responsibilities
Customer businesses are responsible for the accuracy and lawfulness of the content they publish, the privacy notices they provide to their own users, and their instructions regarding visitor submissions and other data processed through their sites.
Nothing in this Privacy Policy is intended to limit rights that may apply to individuals under applicable privacy laws. Our descriptions of roles are intended to clarify how information flows through the Services and should not be read as a representation that any specific legal framework applies to Meshinity or its customers unless required by law.
4. Information We Collect
We collect information in several ways, depending on how you interact with the Services. The categories below are intended to describe our practices in plain language.
A. Information you provide directly
When you request a demo, create or administer an account, contact support, or otherwise interact with Meshinity, you may provide:
- Name;
- Email address;
- Phone number;
- Business name;
- Job title or role;
- Messages, demo requests, and support requests;
- Account credentials and login-related information;
- Billing and payment contact information if you purchase paid services; and
- Any other information you choose to submit through forms, dashboards, email, or other communications.
B. Customer business and site information
Business customers and authorized administrators may provide or upload information used to operate customer websites and dashboards, including:
- Business name, brand name, and descriptions;
- Location addresses, service areas, and related location details;
- Phone numbers, email addresses, and other contact methods displayed on customer sites;
- Hours of operation and holiday schedules;
- Menus, categories, items, prices, and availability information;
- Specials, promotions, and events;
- Photos, videos, logos, and other media;
- Search-engine metadata, page titles, descriptions, and related SEO content;
- Custom domain names, DNS records, and custom hostname configuration details; and
- Staff or administrator user names, roles, and account information for tenant dashboards.
C. Public site visitor information
When visitors interact with customer websites powered by Meshinity, information may be submitted to us on behalf of the relevant customer business, including:
- Contact or inquiry form submissions (such as name, email address, and message content), which we store so the restaurant or business can respond;
- Reservation, order, or other call-to-action interactions if tracked or submitted through the site;
- Contact requests and messages directed to the customer business; and
- Other information visitors voluntarily submit through features enabled on a customer website.
D. Public website analytics and Guest Insights
When visitors browse restaurant websites powered by Meshinity, we and our service providers may automatically process technical and usage information such as pages viewed, links clicked, referring pages, browser and device characteristics (inferred from user-agent strings), session timing, and interaction events related to menus, calls to action, and similar site features.
For Guest Insights and other first-party analytics on those public sites, we take steps designed to reduce identifiability. Where IP addresses are used for analytics or abuse prevention on public sites, we generally store a one-way hash or other transformed value rather than the full raw IP address in our analytics database. Approximate geography (such as country, region, city, postal area, or timezone) may be derived from network or CDN signals when enabled; it is used only for aggregated dashboard reporting and is not used to track individual visitors on a public customer website. We do not store precise latitude or longitude for Guest Insights.
E. Platform, admin, and security logs
When you sign in to Meshinity dashboards, developer tools, or other platform administration interfaces, or when our systems detect security-relevant activity, we may record security and audit log entries in our application database. These logs may include the raw IP address, account identifiers (such as user ID or email address), tenant or site identifiers, request paths, timestamps, action types (for example sign-in attempts, rate limiting, or administrative edits), and related metadata needed to operate, secure, and audit the Services.
We use platform and security logs to help prevent fraud and abuse, protect accounts, troubleshoot issues, maintain an audit trail of administrative actions, and meet compliance and operational needs. These logs are separate from Guest Insights analytics and are not used for advertising.
F. Other automatically collected information
Depending on how you use the Services, we may also automatically collect diagnostic, error, and performance logs; dates and times of access; cookies and similar technologies as described in Section 9; and other first-party data related to Service operation.
G. Information from third parties
We may receive information from third parties in connection with operating the Services, including:
- Hosting, infrastructure, email, analytics, logging, storage, and content delivery providers;
- Domain registrars, DNS providers, and security or CDN providers such as Cloudflare;
- Payment processors if paid billing or order-related payment features are used;
- Integrations or services connected by a customer business; and
- Publicly available or commercially available sources where permitted by law and relevant to Service delivery.
5. How We Use Information
We use information we collect for purposes including:
- Providing, operating, hosting, securing, maintaining, and improving the Services;
- Creating, provisioning, configuring, and managing customer websites and accounts;
- Providing dashboards, administrative tools, and customer support;
- Processing demo requests, contact submissions, and support messages;
- Communicating with you about the Services, your account, updates, and administrative or security notices;
- Troubleshooting, debugging, monitoring performance, and conducting internal research and analytics;
- Detecting, investigating, and helping prevent fraud, abuse, unauthorized access, and security incidents;
- Maintaining security and audit logs of platform and administrative activity, as described in Section 4(E);
- Supporting custom domains, DNS configuration, SSL or custom hostname workflows, and related infrastructure;
- Providing analytics, reporting, and SEO-related features made available through the Services;
- Complying with legal obligations and responding to lawful requests; and
- Enforcing our agreements, protecting our rights, and defending against claims.
6. Legal Bases and Lawful Processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following, depending on the context:
- Performance of a contract or steps taken at your request before entering into a contract, such as providing the Services you request or administering your account;
- Legitimate business interests, such as securing and improving the Services, communicating about the Services, preventing abuse, and operating our business, where those interests are not overridden by your rights;
- Consent, where required by law or where we ask for your consent for a specific purpose; and
- Compliance with legal obligations, such as responding to valid legal process or recordkeeping requirements.
Additional note
This section is provided for general informational purposes. It is not intended to confirm compliance with any specific privacy law or to create rights beyond those available under applicable law.
8. Customer Sites and Customer Responsibilities
Meshinity hosts and powers customer websites and related tools, but customer businesses control much of the content and configuration on those sites.
- Customer businesses decide what content to publish, which features to enable, and how to respond to inquiries or submissions received through their sites.
- Customer businesses may receive site visitor submissions, contact requests, or other information directly or through dashboard tools we provide.
- Customer businesses are responsible for ensuring that menus, prices, hours, availability, allergen or nutrition statements, promotions, and other business claims published on their sites are accurate, current, and compliant with applicable law.
- Customer businesses are responsible for providing appropriate privacy notices to their own site visitors and for their lawful collection, use, and retention of visitor information.
10. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and fulfill other legitimate business purposes.
- Customer content is generally retained while the applicable account or service remains active, unless deleted or exported in accordance with the Services or a written agreement.
- Account, billing, and administrative records are generally retained while the account is active and for a period afterward as needed for legal, tax, security, and operational purposes.
- Support records, demo requests, and related correspondence may be retained for a period consistent with business needs and legal requirements.
- Security and audit logs described in Section 4(E) are generally retained for a limited period, typically up to 24 months, unless a longer period is needed for security investigation, legal compliance, dispute resolution, or abuse prevention.
- Raw analytics events and session records used for Guest Insights are generally retained for a limited period (typically about 90 days) before deletion, while aggregated daily rollups may be kept longer for reporting.
- Logs, backups, and disaster recovery copies may persist for limited periods after deletion from active systems.
11. Security
We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Depending on the Services and configuration, these measures may include HTTPS/TLS for supported connections, permission-based access controls, administrative access restrictions, logging and monitoring, backup and recovery processes, review of vendors and service providers, and infrastructure protections provided through hosting, CDN, DNS, and security providers.
Access to security and audit logs is restricted to authorized Meshinity personnel with a legitimate operational or security need. Audit logs are used for security, operations, and compliance — not for advertising.
No security program is perfect, and no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
If you maintain an account with Meshinity, you are responsible for protecting your login credentials, limiting access to authorized personnel, and notifying us promptly at [email protected] if you believe your account has been compromised.
12. Your Choices and Privacy Rights
Depending on where you live and the nature of your relationship with Meshinity, you may have certain choices or rights regarding your information, subject to applicable law and exceptions.
- You may request access to, correction of, or deletion of certain information we maintain about you, subject to legal and contractual limitations.
- You may opt out of marketing emails by using the unsubscribe mechanism in those messages or by contacting us.
- You may update certain account information through available dashboard settings.
- You may control cookies through your browser settings as described above.
- Residents of certain U.S. states, including Virginia, may have additional privacy rights depending on applicable law, our activities, and whether statutory thresholds apply.
How to contact us about privacy requests
To submit a privacy-related request, contact us at [email protected]. We may need to verify your identity before responding. We will handle requests in accordance with applicable law and may decline requests where an exception applies.
Where required by applicable law, Meshinity will provide any required appeal process or additional disclosures.
If you submitted information through a customer website, the customer business may be primarily responsible for responding to your request regarding that submission. We may direct you to contact that business where appropriate.
13. Children's Privacy
The Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at the email address below and we will take appropriate steps consistent with applicable law.
14. International Users
Meshinity is based in the United States. Information we collect may be processed, stored, and accessed in the United States and in other countries where we or our service providers operate.
Laws in those locations may differ from the laws where you live. Where required by applicable law, we will take steps designed to protect information transferred across borders. By using the Services, you understand that your information may be processed in the United States and other locations.
15. Third-Party Links and Integrations
The Services and customer websites may link to or integrate with third-party websites, reservation or ordering platforms, maps, social media services, payment providers, analytics tools, and other third-party services.
Those third parties operate under their own terms and privacy policies. We are not responsible for the practices of third parties outside our control. We encourage you to review the policies of any third-party services you choose to use.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and, where appropriate, provide additional notice.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by law. If you do not agree with an update, you should stop using the Services.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Philip Technologies LLC
Privacy requests: [email protected]
Account or security support: [email protected]